Frequently Asked Questions
Training
To book a course either:
- Fill in the booking form on the right if you know what dates you require; we will send a confirmatory e-mail within 24 hours
- Fill in the enquiry form asking for more details – we will ring you or e-mail you to discuss further
- Send an e-mail to info@jmdtraining.co.uk saying what course you are interested in and when you would like it and we will get back to you to discuss and confirm
- Ring us on 020 8892 7497 – as we all train and do not have a dedicated office staff, you may need to leave a message; we will get back to you in the first available break in the training session
To get more details either:
- Fill in the enquiry form asking for more details – we will ring you or e-mail you to discuss further
- Send an e-mail to info@jmdtraining.co.uk and we will get back to you to discuss and confirm
- Ring us on 020 8892 7497 – as we all train and do not have a dedicated office staff, you may need to leave a message; we will get back to you in the first available break in the training session
We believe that smaller classes make for a better learning experience. We would aim to have no more than 8 people in a training class, though if the person in your company organising the training has a compelling reason for us to include more people we will take this into account.
How do I work out my skills level?
In the first place visit the provisional course outlines on this web site. We are happy to provide pre-course questionnaires and exercises to determine existing skills – please contact us to discuss.
We are interested in training but would prefer to go offsite – have you a training room we can use?
We do not posses our own training room, which means our overheads are lower and therefore our charges are lower. We can hire rooms in various locations – these would be charged at cost in addition to the training rate.
Which applications do you offer training in?
We offer training in Microsoft Office – versions 2003, 2007, 2010, i.e.
- Microsoft Access
- Introductory Access 2003
- Intermediate Access 2003
- Advanced Access 2003
- Introductory Access 2007
- Intermediate Access 2007
- Advanced Access 2007
- Introductory Access 2010
- Intermediate Access 2010
- Advanced Access 2010
- Microsoft Excel
- Introductory Excel 2003
- Intermediate Excel 2003
- Advanced Excel 2003
- Introductory Excel 2007
- Intermediate Excel 2007
- Advanced Excel 2007
- Introductory Excel 2010
- Intermediate Excel 2010
- Advanced Excel 2010
- Microsoft Outlook
- Introductory Outlook 2003
- Intermediate Outlook 2003
- Advanced Outlook 2003
- Introductory Outlook 2007
- Intermediate Outlook 2007
- Advanced Outlook 2007
- Introductory Outlook 2010
- Intermediate Outlook 2010
- Advanced Outlook 2010
- Microsoft PowerPoint
- Introductory PowerPoint 2003
- Intermediate/Advanced PowerPoint 2003
- Introductory PowerPoint 2007
- Intermediate/ Advanced PowerPoint 2007
- Introductory PowerPoint 2010
- Intermediate/ Advanced PowerPoint 2010
- Microsoft Word
- Introductory Word 2003
- Intermediate Word 2003
- Advanced Word 2003
- Introductory Word 2007
- Intermediate Word 2007
- Advanced Word 2007
- Introductory Word 2010
- Intermediate Word 2010
- Advanced Word 2010
We also offer Microsoft Office 2007 upgrade training workshops and Microsoft Office 2010 upgrade training
- Microsoft Project
- Introductory/Intermediate Project 2003
- Advanced Project 2003
- Introductory/Intermediate Project 2007
- Advanced Project 2007
- Introductory/Intermediate Project 2010
- Advanced Project 2010
- Microsoft Publisher
- Introductory Publisher 2003
- Introductory Publisher 2007
- Introductory Publisher 2010
- Microsoft Visio
- Introductory/Intermediate Visio 2003
- Advanced Visio 2003
- Introductory/Intermediate Visio 2007
- Advanced Visio 2007
- Microsoft Windows
- Crystal Reports
- Introductory Crystal Reports 8.5
- Advanced Crystal Reports 8.5
- Introductory Crystal Reports 10
- Advanced Crystal Reports 10
- Introductory Crystal Reports XI
- Advanced Crystal Reports XI
- Introductory Crystal Reports 2008
- Advanced Crystal Reports 2008
- Personal Development training
- Assertiveness
- Coaching Skills
- Communication Skills
- Handling Conflict Situations
- Leadership Skills
- Introduction to Management
- Mentoring Skills
- Negotiating Skills
If I cancel a booking will I get a refund?
Do you train outside of the UK?
Do all courses take up a whole day?
Although courses generally take a day (some more than one day), we are happy to divide courses down into chunks that can be delivered in workshops. This has three advantages:
- Busy staff do not need to be away from their work for the whole day
- Learners do not have to sit through a whole training day where some of the topics covered may be irrelevant to them, or they may know the topic already
- Those that find a whole day’s training too much at once can practise the topics learned before attending future workshops
Do you offer discounts for charities?
Yes, we are happy to offer a 10% discount for charities. Please quote your charity number when booking.
Do you offer discounts if we book several courses at once?
If you book 5 days training at one stage (though days can be spread out over several weeks), we are happy to offer a 10% discount. 10 or more days training booked at once would generate a 10% discount.
Do we have to pay for training upfront?
No, you will be invoiced in the week in which training takes place and we require payment within 30 days of invoice date. Of course, we are always happy to receive payment upfront and some training companies are now insisting on this.
What if I’m not happy with the training?
In the extremely unlikely event that you are unhappy with the training, we offer a money-back guarantee or training from another of our trainers.
What if the topics I want are from different course outlines?
No problem – we are very happy to tailor the training to meet your needs. Simply let us know what topics you want to have covered and we will adapt accordingly.
Can you offer several smaller chunks of training in one training day?
We are happy to do this. This means:
- Busy staff do not need to be away from their work for the whole day
- Learners do not have to sit through a whole training day where some of the topics covered may be irrelevant to them, or they may know the topic already
- Those that find a whole day’s training too much at once can practise the topics learned before attending future workshops
What happens if we need extra help once we have had the training?
We are happy to give free e-mail support for 30 days after training has been given. We are also happy to give help by phone or e-mail whenever you want for a small retainer fee – please ask for further details
I am a private individual – do you offer 1 to 1 training?
Yes, we are happy to give training to private individuals. This means that we can cover exactly what you need to learn. Please look at the relevant course for pricing or contact us and we will get back to you to discuss.
I've never been on a training course, what should I expect?
Well, you won’t be sitting there listening to a boring lecture for one thing; all our training courses contain lots of practical work for you to try out your new-found skills for yourself.
Do I really need to go on an IT training course, I'm getting along just fine?
Many people are self-taught and think they know what will get them by. However on a very regular basis we hear the words If only I’d known that. Training can make you more productive, helping you to get your work done more easily – see our Clients page for testimonials backing that up.
We provide Microsoft Office training courses, other IT training courses and Personal Development training courses in London, Richmond, Twickenham, Kingston, Hounslow, Brentford, Putney, Kingston, Wimbledon, Walton-on-Thames, Chiswick, Teddington, Hampton, Feltham, Acton, Ealing, Heathrow, Egham, Staines, Hanwell, Sunbury, Hammersmith, Fulham, Greenford, Clapham, Chertsey, Woking, Weybridge, Wandsworth, Middlesex, Surrey, the M25 corridor, High Wycombe and beyond. We will travel further if expenses are covered.