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Assertiveness Skills training St Albans

In these difficult days where training face-to-face is not viable, we are offer training by videoconferencing means – if you do not have these set up at present, there are plenty of free options such as WebEx, Zoom, Join.me, etc. Do get in contact if we can help you in this way. Click for further details of upcoming sessions.These will be updated on a regular basis. We are also happy to do customised online training to meet your requirements. Contact us for further details.

If you’re looking for really great Assertiveness Skills training St Albans you’re in the right place.

Our Assertiveness Skills Training St Albans courses are designed to teach the relevant skills to help increase your confidence, not only in the workplace, but in all areas of life, such as dealing with difficult family situations, poor customer service, etc.

Companies large and small choose us – why? Your own tailored, Assertiveness Skills Training St Albans course, at your own premises at the same price as a standard course from elsewhere.

The JMD Training difference is clear:

  • We come to you – your Assertiveness Skills Training St Albans will be given on your site
  • There will only be people from your company on your course
  • We offer a money-back guarantee if any delegates are not completely satisfied
  • The training date is around you, not us!
  • Our prices are astounding
  • We can assess all learners in advance for free
  • Our courses are never cancelled

All Assertiveness Skills training St Albans can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.

Organisations who have benefitted from our Assertiveness Skills training include:

We also offer computer training in St Albans including Excel training St Albans, Excel VBA training St Albans, Microsoft Access training St Albans

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Course TypeCost per day
1 to 1 training£475
2 to 4 delegates£795
5 to 8 delegates£1095

Prices are PER DAY, and NOT per-person! E.g. if there’s 5 people on the course, you pay £1095. All prices exclude VAT

For further details, please fill in the contact form. If you are ready to book, please fill in the contact form with your first and second choice of date – if we cannot accommodate these dates we will give you a 10% discount and arrange a mutually convenient date within 24 hours.

We offer Assertiveness Skills training in St Albans and all surrounding areas.

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Aims of the course

To create assertive employees

Course objectives

By the end of the course, learners will be able to:

  • Define assertiveness
  • Understand the concepts of self-esteem and self-confidence
  • Become self-aware
  • Overcome invisible barriers that hinder success
  • Establish a more positive self-image
  • Recognise assertive and aggressive behaviour
  • Develop assertive behaviour
  • Develop assertive body language
  • Action plan

How the course is run

This instructor-led course has an interactive approach, with plenty of opportunities for learners to practise the new skills they learn.

Definition of assertiveness

  • What is assertiveness?
  • What is passive behaviour?
  • What is aggressive behaviour?
  • What is passive/aggressive (manipulative) behaviour?

Understanding self-confidence and self-esteem

  • Reasons for poor self-confidence
  • How to beat feeling self-conscious
  • SMART goals
  • Developing and maintaining self-confidence through:

A list of positive affirmations

Personal achievement reminders

Confidence modelling

Performance review

  • What is self-talk?
  • Uses for self-talk: to change bad habits, for focusing, for changing moods, for controlling effort
  • Identifying self-talk
  • Techniques for controlling self-talk: thought stopping, changing negative thoughts to positive thoughts, countering

Identification of rights and entitlements

  • Who has rights?
  • How easy do you find it to accept your basic rights?
  • What are our responsibilities?

Analysis of behavioural types

  • Analysing behaviour in others
  • Controlling tension
  • Self analysis

Components of assertive behaviour

  • What are the components of assertive behaviour?
  • How do we mirror assertive behaviour?

Overcoming blocks to assertiveness

  • Ingrained blocks
  • Relearning

How to raise personal impact and power

  • Key assertiveness techniques

Learning to accept compliments

Learning to say no

Dealing with passive and aggressive behaviour

  • Techniques for entering discussion
  • Techniques for negotiating
  • Techniques for giving feedback in an assertive way
  • Techniques for receiving feedback in an assertive way

Action Planning

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