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Dealing with Difficult People Training Crawley

We are now back doing full face-to-face Dealing with Difficult People training, but we are also happy to train remotely via Microsoft Teams or Zoom, if that is your preferred option. Contact us to discuss or see Online training for details of smaller time slots.

Dealing with Difficult People training Crawley

If you’re looking for really great Dealing with Difficult People Training Crawley you’re in the right place.

Our Dealing with Difficult People training Crawley courses are designed to teach the relevant skills to help delegates manage their time more constructively.

Companies large and small choose us – why? Your own tailored, Dealing with Difficult People Training course, at your own premises at the same price as a standard course from elsewhere.

The JMD Training difference is clear:

  • We come to you – your Dealing with Difficult People Training will be given on your site
  • There will only be people from your company on your course
  • We offer a money-back guarantee if any delegates are not completely satisfied
  • The training date is around you, not us!
  • Our prices are astounding
  • We can assess all learners in advance for free
  • Our courses are never cancelled

All Dealing with Difficult People training Crawley can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.

We offer Dealing with Difficult People training in Crawley and all surrounding areas.

We also offer computer training in Crawley including Excel training Crawley, Excel VBA training Crawley, Microsoft Access training Crawley

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Dealing with Difficult People and Conflict Provisional Course Outline

  1. Introductions, welcome and how the day will work
  2. Icebreaker – Hopes, Positives, Fears and Concerns
  3. Definition of Conflict and our Reactions
  4. Common situations and behaviours
  5. Attitudes, Beliefs and Values
  6. Introduction to Parent, Adult and Child
  7. Communications – Listening, Questioning and Summarising
  8. Dealing with difficult people techniques:
  9. • Dealing with Anger
    • Self-maintenance
    • How to escalate

  10. Conflict Resolution
  11. Coaching Practical Exercise
  12. Review, Summary and Feedback.

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