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Effective Communication Skills Training Bracknell

We are now back doing full face-to-face training, but we are also happy to train remotely via Microsoft Teams or Zoom, if that is your preferred option. Contact us to discuss or see Online training for details of smaller time slots.

If you’re looking for really great Effective Communication Skills Training Bracknell you’re in the right place.

Our Communication skills training courses are designed to teach the relevant skills to enable delegates to better communicate both within the organisation and with clients, customers, etc. Good communication is vital in every aspect of business.

Companies large and small choose us – why? Your own tailored, Communication Skills Training course, at your own premises at the same price as a standard course from elsewhere.

The JMD Training difference is clear:

  • We come to you – your Communications Skills Training will be given on your site
  • There will only be people from your company on your course
  • We offer a money-back guarantee if any delegates are not completely satisfied
  • The training date is around you, not us!
  • Our prices are astounding
  • We can assess all learners in advance for free
  • Our courses are never cancelled

All Communication Skills training can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.

Organisations who have benefitted from our Communication Skills training include:

We offer Effective Communication Skills training in Croydon and all surrounding areas.

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Course Type Cost per day
1 to 1 training £475
2 to 4 delegates £845
5 to 8 delegates £1195

Prices are PER DAY, and NOT per-person! E.g. if there’s 5 people on the course, you pay £1195. All prices exclude VAT.

For further details, please fill in the contact form. If you are ready to book, please fill in the contact form with your first and second choice of date – if we cannot accommodate these dates we will give you a 10% discount and arrange a mutually convenient date within 24 hours.

Other Personal Development training Bracknell courses

We also run Microsoft Office training Bracknell courses.

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Aims of the Communication Skills course

To give delegates a full understanding of how to use effective communication to gain an increased value in business relationships.

The Business Communication Workshop will provide strategies that will allow participants to communicate more effectively by focusing on voice projection, listening skills and most importantly showing empathy

Course objectives

By the end of the course, learners will be able to:

  • Assess their own personal communication style and the impact it has on those with whom they are communicating
  • Identify barriers to good communication
  • Listen effectively
  • Build rapport with others
  • Speak effectively
  • Use appropriate telephone communication techniques
  • Communicate in such a way as to be able to influence others

How the course is run

This instructor-led course has an interactive approach, with plenty   of opportunities for learners to practise the new skills they learn.

What is communication?

  • Definitions of communication
  • Characteristics of good communication
  • Identifying barriers to communication
  • Stereotyping and prejudgment
  • The results of poor communication

Face-to-face communication

  • Building rapport
  • Body language
  • Listening skills
  • Questioning techniques
  • Use of assertiveness
  • Using appropriate verbal language

Telephone techniques

  • Establishing a call strategy - do's and don'ts
  • How to handle incoming calls
  • Taking messages
  • Dealing with difficult customers
  • Preparing outgoing calls
  • Getting through to the right person
  • Leaving voicemail messages

Influencing Skills

  • How can we influence others
  • Influence v manipulation

Email netiquette

Action Plan 

Optional Extras

Effective written communication for letters and report writing

Effective e-mail communication

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