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Dealing with Difficult People Training Courses
We are now back doing full face-to-face training, but we are also happy to train remotely via Microsoft Teams or Zoom, if that is your preferred option. Contact us to discuss or see Online training for details of smaller time slots.
If you’re looking for really great Dealing with Difficult People Training you’re in the right place.
Our Dealing with Difficult People training courses are designed to teach the relevant skills to help delegates manage their time more constructively.
Companies large and small choose us – why? Your own tailored, training course, at your own premises at the same price as a standard course from elsewhere.
The JMD Training difference is clear:
- We come to you – your training will be given on your site
- There will only be people from your company on your course
- We offer a money-back guarantee if any delegates are not completely satisfied
- The training date is around you, not us!
- Our prices are astounding
- We can assess all learners in advance for free
- Our courses are never cancelled
All training can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.
We offer Dealing with Difficult People training in London and all surrounding areas such as Richmond, Twickenham, Brentford, Hounslow, Feltham, Wimbledon, Putney, Kingston, Staines, Reading, Croydon, Leatherhead, Surrey, Reigate, Redhill, Dorking, Weybridge, Walton, Epsom, Esher, Ewell, Woking, Banstead, Ascot, Dealing with Difficult People Bracknell, Heathrow, Uxbridge, Ealing, Surbiton, Sunbury, Farnham, High Wycombe, Crawley, Sutton, St Albans, Fulham, Watford, etc.
| Course Type | Cost per day |
|---|---|
| 1 to 1 training | £475 |
| 2 to 4 delegates | £845 |
| 5 to 8 delegates | £1195 |
Prices are PER DAY, and NOT per-person! E.g. if there’s 5 people on the course, you pay £1195. All prices exclude VAT.
For further details, please fill in the contact form. If you are ready to book, please fill in the contact form with your first and second choice of date – if we cannot accommodate these dates we will give you a 10% discount and arrange a mutually convenient date within 24 hours.
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Dealing with Difficult People and Conflict Provisional Course Outline
- Introductions, welcome and how the day will work
- Icebreaker – Hopes, Positives, Fears and Concerns
- Definition of Conflict and our Reactions
- Common situations and behaviours
- Attitudes, Beliefs and Values
- Introduction to Parent, Adult and Child
- Communications – Listening, Questioning and Summarising
- Dealing with difficult people techniques:
- Conflict Resolution
- Coaching Practical Exercise
- Review, Summary and Feedback.
• Dealing with Anger
• Self-maintenance
• How to escalate
We provide Dealing with Difficult People training courses, Personal Development training courses, Microsoft Office training courses and other IT training courses in London, Richmond, Twickenham, Kingston, Hounslow, Brentford, Putney, Kingston, Wimbledon, Walton-on-Thames, Chiswick, Teddington, Hampton, Feltham, Acton, Ealing, Heathrow, Egham, Staines, Hanwell, Sunbury, Hammersmith, Fulham, Greenford, Clapham, Chertsey, Woking, Weybridge, Wandsworth, Middlesex, Surrey, the M25 corridor, High Wycombe and beyond. We will travel further if expenses are covered.