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Effective Communication Skills Training Courses
We are now back doing full face-to-face Communication Skills training, but we are also happy to train remotely via Microsoft Teams or Zoom, if that is your preferred option. Contact us to discuss or see Online training for details of smaller time slots.
If you’re looking for really great Effective Communication Skills Training you’re in the right place.
Our Communication skills courses are designed to teach the relevant skills to enable delegates to better communicate both within the organisation and with clients, customers, etc. Good communication is vital in every aspect of business.
Companies large and small choose us – why? Your own tailored, Effective Communication Skills Training course, at your own premises at the same price as a standard course from elsewhere.
The JMD Training difference is clear:
- We come to you – training will be given on your site
- There will only be people from your company on your course
- We offer a money-back guarantee if any delegates are not completely satisfied
- The training date is around you, not us!
- Our prices are astounding
- We can assess all learners in advance for free
- Our courses are never cancelled
All Effective Communication Skills training can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.
Organisations who have benefitted from our Effective Communication Skills training include:
We offer Communication Skills training in London and all surrounding areas such as Richmond, Twickenham, Brentford, Hounslow, Feltham, Wimbledon, Putney, Kingston, Staines, Reading, Croydon, Leatherhead, Surrey, Reigate, Redhill, Dorking, Weybridge, Walton, Epsom, Esher, Ewell, Woking, Banstead, Ascot, Bracknell, Heathrow, Uxbridge, Ealing, Surbiton, Sunbury, Farnham, High Wycombe, Crawley, Sutton, St Albans, Fulham, Watford, etc.
| Course Type | Cost per day |
|---|---|
| 1 to 1 training | £475 |
| 2 to 4 delegates | £845 |
| 5 to 8 delegates | £1195 |
Prices are PER DAY, and NOT per-person! E.g. if there’s 5 people on the course, you pay £1195. All prices exclude VAT.
For further details, please fill in the contact form. If you are ready to book, please fill in the contact form with your first and second choice of date – if we cannot accommodate these dates we will give you a 10% discount and arrange a mutually convenient date within 24 hours.
Other Personal Development training courses
- Professional Development Training London
- Time Management Training
- Presentation Skills Training
- Train the Trainer training
- Train the IT Trainer
- Project Management Training
- Appraisal Skills training courses
- Amazing Assertiveness Training London, Surrey, Middlesex etc.
- Coaching Skills Training
- Mentoring in the Workplace Training
- Dealing with Difficult People Training
- Interview Skills training
- Work Smarter Not Harder Training
- Minute Taking training
- Resilience and Emotional Intelligence training
- Achieving Greater WorkLife Balance Training
- Business Writing Training
- Report Writing Training
- Handling Conflict Situations Training
- HR for Line Managers training
- Improving Your Energy Levels Training
- Introduction to Management Training
- Managing Seasonal Affective Disorder training
- Negotiation and Influencing Skills Training
- Effective Goal Setting Training
- Performance Management training
Aims of the Communication Skills course
To give delegates a full understanding of how to use effective communication to gain an increased value in business relationships.
The Business Communication Workshop will provide strategies that will allow participants to communicate more effectively by focusing on voice projection, listening skills and most importantly showing empathy
Course objectives
By the end of the course, learners will be able to:
- Assess their own personal communication style and the impact it has on those with whom they are communicating
- Identify barriers to good communication
- Listen effectively
- Build rapport with others
- Speak effectively
- Use appropriate telephone communication techniques
- Communicate in such a way as to be able to influence others
How the course is run
This instructor-led course has an interactive approach, with plenty of opportunities for learners to practise the new skills they learn.
What is communication?
- Definitions of communication
- Characteristics of good communication
- Identifying barriers to communication
- Stereotyping and prejudgment
- The results of poor communication
Face-to-face communication
- Building rapport
- Body language
- Listening skills
- Questioning techniques
- Use of assertiveness
- Using appropriate verbal language
Telephone techniques
- Establishing a call strategy - do's and don'ts
- How to handle incoming calls
- Taking messages
- Dealing with difficult customers
- Preparing outgoing calls
- Getting through to the right person
- Leaving voicemail messages
Influencing Skills
- How can we influence others
- Influence v manipulation
Email netiquette
Action Plan
Optional Extras
Effective written communication for letters and report writing
Effective e-mail communication
We provide Effective Communication Skills training courses, Personal Development training courses, Microsoft Office training courses and other IT training courses in London, Richmond, Twickenham, Kingston, Hounslow, Brentford, Putney, Kingston, Wimbledon, Walton-on-Thames, Chiswick, Teddington, Hampton, Feltham, Acton, Ealing, Heathrow, Egham, Staines, Hanwell, Sunbury, Hammersmith, Fulham, Greenford, Clapham, Chertsey, Woking, Weybridge, Wandsworth, Middlesex, Surrey, the M25 corridor, High Wycombe and beyond. We will travel further if expenses are covered.
For Effective Communication Skills training courses Sydney, Australia, please visit our sister site at www.jmdtraining.com.au/personal-development-training/effective-communication-skills-training/