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Resilience and Emotional Intelligence Training

In these difficult days where training face-to-face is not always viable, we are also offering online training by videoconferencing means – if you do not have these set up at present, there are plenty of free options such as WebEx, Zoom,, etc. Do get in contact if we can help you in this way. Click for further details of upcoming sessions.These will be updated on a regular basis. We are also happy to do customised online training to meet your requirements. Contact us for further details.

If you’re looking for really great Resilence and Emotional Intelligence Training you’re in the right place.

Our Resilience and Emotional Intelligence training courses are designed to maintain wellbeing of delegates and enable to work well under pressure.

Companies large and small choose us – why? Your own tailored, Resilience and Emotional Training course, at your own premises at the same price as a standard course from elsewhere.

The JMD Training difference is clear:

  • We come to you – your Resilience and Emotional Intelligence Training will be given on your site
  • There will only be people from your company on your course
  • We offer a money-back guarantee if any delegates are not completely satisfied
  • The training date is around you, not us!
  • Our prices are astounding
  • We can assess all learners in advance for free
  • Our courses are never cancelled

All Resilience and Emotional Intelligence training can be adapted to the needs of the individual or organisation and we would encourage you to think about what you actually need from the training and contact us to discuss.

Organisations who have benefitted from our Resilience and Emotional Intelligence training include:

We offer Resilience and Emotional Intelligence training in London and all surrounding areas such as Richmond, Twickenham, Brentford, Hounslow, Feltham, Wimbledon, Putney, Kingston, Staines, Reading, Croydon, Leatherhead, Surrey, Reigate, Redhill, Dorking, Weybridge, Walton, Epsom, Esher, Ewell, Woking, Banstead, Ascot, Bracknell, Heathrow, Uxbridge, Ealing, Surbiton, Sunbury, Farnham, High Wycombe, Sutton, Crawley, St Albans, Watford, Fulham, etc.

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Course Type Cost per day
1 to 1 training £475
2 to 4 delegates £795
5 to 8 delegates £1095

Prices are PER DAY, and NOT per-person! E.g. if there’s 5 people on the course, you pay £1095. All prices exclude VAT

For further details, please fill in the contact form. If you are ready to book, please fill in the contact form with your first and second choice of date – if we cannot accommodate these dates we will give you a 10% discount and arrange a mutually convenient date within 24 hours.

Other Personal Development training courses

“I found the course really useful and liked the way the subject matter was tailored to suit my needs. The explanations were clear and I was given enough time to ask questions, take notes and give my own point of view”
– R.S., Be First London

Resilience and Emotional Intelligence

Personal resilience is the capacity to maintain wellbeing and work performance under pressure, including being able to bounce-back from setbacks effectively. Emotional Intelligence is the ability to recognise our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Understanding the root causes of our emotions and how to use them can help us effectively identify who we are and how we interact with others.
Audience: This one day workshop is suitable for staff who feel under pressure to deliver at work or who often feel anxious.


  • Manage emotions better
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Balance optimism and pessimism


  • More rational, well-planned approach to decision making
  • Stronger relationships
  • Lower stress levels and a greater sense of well-being
  • Remaining optimistic in the face of adversity and ability to ‘bounce back’ after being challenged

Personal Resilience

  • The Importance of Resilience
  • Developing Resilience

Emotional Intelligence

  • Self-awareness
  • How do you come across?
  • Workshop Activity
  • Self-image
  • Inaccurate Self-Image
  • Self-Management
  • Seeing the Other Side

Changing our Beliefs

  • Techniques to build confidence and create a positive outlook

Energy Boosters and Drainers

  • Gauging the Mood
  • Seeing
  • Hearing
  • Emotion Management


  • Empathy
  • Using Empathy
  • What are the Barriers to Empathy?
  • Developing your Empathy
  • Social Skills

ABCDE Model (Learning to be Optimistic)

Ten Habits of Emotionally Intelligent People

  • People with High EI
  • Optimism
  • Pessimism
  • The Power of Re-framing - The Balance between Optimism and Pessimism

Action Plan

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We provide Resilience and Emotional Intelligence training courses, Personal Development training courses, Microsoft Office training courses and other IT training courses in London, Richmond, Twickenham, Kingston, Hounslow, Brentford, Putney, Kingston, Wimbledon, Walton-on-Thames, Chiswick, Teddington, Hampton, Feltham, Acton, Ealing, Heathrow, Egham, Staines, Hanwell, Sunbury, Hammersmith, Fulham, Greenford, Clapham, Chertsey, Woking, Weybridge, Wandsworth, Middlesex, Surrey, the M25 corridor, High Wycombe and beyond. We will travel further if expenses are covered.